Leadership Management. 1. Explain emotional intelligence and the importance of this characteristic at work. 2. Explain each of the five essential principles of emotional intelligence as defined by Daniel Goleman. 3. Explain the key principles of the Emotional Intelligence Theory developed by Caruso and Salovey (2004). 4. Explain three strategies that can be used to build emotional intelligence. 5. Explain how a manager with high emotional intelligence can assist in achieving business objectives. Provide an example to illustrate your answer. 6. Explain the importance of recognising cultural differences in emotional intelligence. Provide two examples to illustrate your answer. 7. Explain two ways of communicating effectively with a diverse workforce with varying emotional responses. 8. Explain two ways of using emotional intelligence to build and manage effective workplace relationships.

The ability to understand and regulate the emotions of oneself and those around you is known as emotional intelligence or EI (Lee, 2019). People with high emotional intelligence are aware of their feelings, the meaning behind them, and how those feelings affect others. Emotional intelligence is critical to successful leadership. Self-confidence means that you are always aware of how you feel and how your actions and emotions may affect those around you. When you’re in a leadership position, self-confidence also means acting with humility, with a clear understanding of your talents and weaknesses. Effective self-regulating leaders rarely verbally attack others, make rash or emotional decisions, stereotype, or violate their ethical principles. Maintaining control is key to self-regulation. Self-directed leaders are constantly working toward their goals and hold very high standards for how well they work (Mysirlaki & Paraskeva, 2020). continue…

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